What to do if you Have a Problem

It’s a drag for everyone when something goes wrong, but don’t fret: there are lots of safeguards built into Atomic Avenue to help both buyers and sellers feel secure. Many of our sellers are known for their outstanding customer care and service, and we encourage buyers to rate each transaction, to let both sellers and buyers know who to trust. That doesn’t mean everything will go perfectly every time, so that said, here’s what to do if you have a problem.

If you receive an item and you’re unhappy with it (for instance, you don’t think it was accurately graded), the easiest way to resolve the matter is to contact the seller by clicking the "Problem with this order?" button found on he order detail page (look under My Account, then click the order number in question).  Sellers may  be reached either by phone (if one is listed) or by email.

If a phone number is listed, we strongly encourage you to call if you don't receive a prompt response via email.

If you are unable to reach the seller, or if the seller does not work out a solution your problem, contact Atomic Avenue for help, using the same button.

If you need to arrange a return with a seller, be sure to package the comic securely. We highly recommend some form of delivery confirmation so you have proof of the return. The buyer is responsible for the cost of shipping the comic back to the seller, unless the seller's policies state otherwise.

Although it’s never fun to have to accept a return, we encourage sellers to be open and reasonable in their return policies. Many sellers post their policies in Personal Notes section of their profile. It’s best to be accommodating to the buyer who is unhappy with their purchase. As a practical matter, as long as you’re careful with grading and shipping, you won’t have much trouble. The comic will almost certainly sell to another buyer if returned and relisted accurately. You will be informed of any pending returns and the reasons for a return. Once you receive a comic back, you are required to refund the price the buyer paid via PayPal (less shipping).

As for buyers, it is a drag to not get what you expected, or not to get it at all. We encourage you to leave accurate feedback about your transactions, so other buyers will know what to expect. In the rare case that where the seller is unable or unwilling to help you, or unresponsive, you should contact Atomic Avenue at support@atomicavenue.com or by calling us at 213 471 2423.

If you are a buyer, also be aware that you are protected from the possibility of fraud both by Atomic Avenue’s strict policies, which include proactively banning problematic sellers, and PayPal’s safeguards. As an additional measure of protection, we encourage you to use the credit card option for PayPal transactions. With these safeguards, you also have the protection of Paypal's dispute process and your credit card company's chargeback process. However, before using either (and in accordance with their policies) please contact us first at support@atomicavenue.com, since we can typically resolve the problem much more quickly and directly.

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